1. Introduction
Treasure Coast IT Solutions (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, www.tcitsolutions.com (the “Site”), or contact us for managed IT services.
Please read this policy carefully. By using our Site or engaging our services, you agree to the practices described herein. If you do not agree, please discontinue use of the Site.
2. Who We Are
Treasure Coast IT Solutions is a managed IT services provider (MSP) serving businesses in Martin, Saint Lucie, and Indian River Counties in Florida. We provide a range of technology services including network management, cybersecurity, help desk support, cloud solutions, and IT consulting.
Business Address:
Treasure Coast IT Solutions
Martin, Saint Lucie, and Indian River Counties, Florida
Phone: (772) 335-2262
Website: www.tcitsolutions.com
3. Information We Collect
We may collect several types of information in connection with your use of our Site and services:
3.1 Information You Provide Directly
When you contact us, request a quote, or sign up for our services, you may provide:
- Full name and job title
- Business name and address
- Email address and phone number
- Details about your IT environment or support needs
- Payment and billing information (processed securely through third-party providers)
3.2 Information Collected Automatically
When you visit our Site, we may automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited, time spent on pages, and referring URLs
- Device identifiers and screen resolution
This information is collected using cookies and similar technologies. Please refer to our Cookie Policy at www.tcitsolutions.com/cookie-policy for more details.
3.3 Information from Third Parties
We may receive information about you from third parties such as:
- Referral partners or business associates
- Social media platforms (if you interact with our profiles)
- Marketing or advertising platforms
4. How We Use Your Information
We use the information we collect for the following purposes:
4.1 To Provide and Manage Services
- Respond to inquiries and service requests
- Deliver managed IT services, support, and consulting
- Manage contracts, invoicing, and billing
- Communicate important service updates or outage notifications
4.2 To Improve Our Website and Operations
- Analyze website traffic and user behavior to improve functionality
- Diagnose technical issues and monitor Site performance
- Develop new service offerings based on customer needs
4.3 For Marketing and Communications
- Send newsletters, promotional offers, or IT security tips (with your consent)
- Run targeted advertising campaigns through Google Ads or similar platforms
- Follow up on quotes or proposals
You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.
4.4 For Legal and Compliance Purposes
- Comply with applicable federal, state, and local laws
- Enforce our terms of service and contractual agreements
- Protect the rights, property, or safety of our company, clients, and the public
5. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
5.1 Service Providers and Vendors
We may share information with trusted third-party vendors who assist us in operating our business, including:
- Cloud hosting and infrastructure providers
- Email and communication platforms
- Accounting and billing software
- Remote monitoring and management (RMM) tools
These vendors are contractually obligated to protect your information and may only use it to perform services on our behalf.
5.2 Legal Requirements
We may disclose your information if required to do so by law, court order, or government regulation, or if we believe such disclosure is necessary to protect the rights or safety of our company, clients, or others.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our business assets, your information may be transferred as part of that transaction. We will notify you via email and/or a notice on our Site before your data is transferred and becomes subject to a different privacy policy.
6. Data Security
As a managed IT security provider, we take data protection seriously. We implement industry-standard administrative, technical, and physical safeguards to protect your personal information, including:
- Encrypted data transmission (HTTPS/TLS)
- Access controls and role-based permissions for internal staff
- Regular security assessments and patch management
- Secure deletion practices for data no longer needed
However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your information, we will notify you as required by applicable law.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Client and contract records are retained for a minimum of 7 years to comply with business and tax record-keeping requirements.
- Marketing contact data is retained until you opt out or request deletion.
- Website analytics data is retained in aggregated, anonymized form indefinitely.
- Support tickets and communications are retained for the duration of the service relationship plus 3 years.
You may request deletion of your personal information at any time (see Section 9 for your rights).
8. Florida Privacy Considerations
Treasure Coast IT Solutions operates in the State of Florida. Florida residents may have additional rights under the Florida Information Protection Act (FIPA) and other applicable state laws. Under FIPA, businesses are required to take reasonable measures to protect and secure data in electronic form containing personal information.
In the event of a security breach involving unencrypted personal information, we will notify affected Florida residents and, if more than 500 individuals are affected, the Florida Department of Legal Affairs, in accordance with FIPA requirements.
Note: Florida has not yet enacted a comprehensive consumer privacy law equivalent to California’s CCPA. If you are a California resident interacting with our services, please contact us for additional information about your rights under California law.
9. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights with respect to your personal information:
- Access – Request a copy of the personal information we hold about you.
- Correction – Request that we correct inaccurate or incomplete information.
- Deletion – Request that we delete your personal information, subject to legal retention requirements.
- Opt-Out of Marketing – Unsubscribe from marketing emails at any time.
- Data Portability – Request your data in a portable format where technically feasible.
To exercise any of these rights, please contact us at (772) 335-2262 or through our website at www.tcitsolutions.com. We will respond to verified requests within 30 days.
10. Children’s Privacy
Our Site and services are directed to business professionals and are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take prompt steps to delete such information. If you believe we have collected information from a child, please contact us immediately.
ird-Party Links
Our Site may contain links to third-party websites, including technology vendors, industry resources, or social media platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email or a prominent notice on our Site.
Your continued use of our Site after any changes take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us:
Treasure Coast IT Solutions
Serving Martin, Saint Lucie, and Indian River Counties, Florida
Phone: (772) 335-2262
Website: www.tcitsolutions.com