Complete Technology Management
It's Like Having an Entire IT Department on Staff
Virtually every organization today depends on technology to operate efficiently and effectively. At the same time, many don’t have the staff expertise to support, plan, or implement the needed technology infrastructure. When your organization faces technology problems, you lose money. Your organization needs support for ALL of your technology that is just a call or click away to get you back up and running if problems arise. Our Managed Technology Services also help with planning for the future. We will help you make the right technology choices all while staying on budget.
We believe that just because you don’t have hundreds of employees doesn’t mean you can’t have a dedicated IT staff. In fact, most of our clients have between 5-30 computers. Our clients rely on Line of Business Applications, email, phones, the Internet, and their computer network to operate. As a result, organizations in and around Fort Pierce, Port Saint Lucie, Stuart, and Vero Beach FL trust us to install, maintain, and support the technologies, computer systems, and network infrastructure that are the bedrock of their operations.
We work most effectively with clients who:
- Need Technology Management Services that are secure and reliable
- Understand technology to be a powerful method for gaining and retaining a competitive edge
- Want an advisor they can trust as their technology partner to help them use today’s technology and implement tomorrow’s
- Are committed to investing in systems and technology to better their organization
Schedule A Free Consultation
We know switching providers can be daunting and not every provider is the right fit. Lets schedule a no-obligation meeting to see if we can help your organization.
Our Complete Technology Management Plans
HelpDesk
Response times guaranteed in your contract’s SLA (Service Level Agreement)
Complete Technology Management customers get priority support over Pay As You Go hourly rate customers.
Discounted hourly rates for projects, non-covered services, and after-hours service.
24×7 monitoring of your network, workstations, and servers.
Virtually Unlimited Remote Support via phone, text, email, and remote systems access during normal business hours.
Industry standard SPAM, Phishing, and Malware filtering for your company’s email.
Full protection for workstations and servers. Includes Next-Gen Endpoint Antivirus, DNS filtering, endpoint firewall management, brute-force attack blocking, AI powered detection, signature-free ransomware encryption protection, managed Extended Detection & Response (EDR).
Monitoring for security issues such as abnormal logins and rule creation. Hardening of security policies and monitoring to ensure enforcement.
Managed backup for servers.
Backup for Office 365 including Exchange data, OneDrive, SharePoint, and Teams data.
Software update deployment including Windows patching and standard system software.
Management and use monitoring of purchased software licensing to ensure you stay in compliance.
We work with your 3rd party vendors to facilitate product or service support including internet providers.
Complete
Project work gets priority over Pay As You Go hourly customers and Complete Technology Management HelpDesk customers.
Virtually unlimited Onsite support for your technology issues.
24×7 monitoring and response of antivirus, EDR, and ransomware protection through Heimdal’s global SOC. This qualifies as MXDR service for Cybersecurity Insurance.
Basic security training for staff.
Recommendations based on your potential needs and on demand consulting as requested.
Basic software deployment for new software or major upgrades per your service agreement.
Basic deployment of new or upgraded network hardware for switches, firewalls, and access points, per your service agreement.
Free for temporary use, loaner systems and network equipment to keep your business running when things break. Loaner hardware is available on a first come first serve basis only.
Quarterly scanning for installed software with known vulnerabilities to facilitate patching or replacement.
Complete Compliance
Includes Microsoft Entra ID P1 licenses for staff to enable additional security features in Microsoft 365.
Monthly scanning for installed software with known vulnerabilities to facilitate patching or replacement.
Monitoring and cataloging of the cloud applications your staff are using.
Additional security training including quarterly email phishing training.
For customers who require industry standard compliance monitoring. Support to get your organization into compliance is also included.
For additional security of your Microsoft 365 platform an Entra P1 license is included for each employee. This allows features such as Conditional Access and additional security settings and monitoring. If your organization has Microsoft 365 Business Premium licenses for each employee a discount is applied.
Estimate Your Monthly Price
Schedule A Free Consultation
We know switching providers can be daunting and not every provider is the right fit. Lets schedule a no-obligation meeting to see if we can help your organization.